October is a very busy time for us, we provide a
large amount of buffets to corporate clients in
the North East area.

Below is a case study about a corporate event taking
place in Bishop Auckland County Durham it
highlights the first contact from the customer and
continues throught the process of using our catering
services.


Original email:

Dear sir/madam

I require catering to be provided in October at ********** ********** *********** Bishop Auckland is this possible?
I've supplied the following details below, can you please contact me to confirm the booking
Kind regards
Deborah **********

Contact name: Deborah *********
Telephone number: ****** **********
Order number (if required): Deborah *********
Organisation: ******* ******* ************
Delivery address: Bishop Auckland, County Durham
Invoice address: Same as above
Delivery date: 27th October 2011
Delivery time: Lunch served from 12:00 noon
Quantity: 40 people
Menu: Not sure just a finger buffet please
Extra items:
Desserts: selection of mini desserts x 40
Disposable or China crockery: disposable, no table cloths, napkins etc required
Orange juice:
Still water:
Sparkling water:
Tea - cups per person:
Coffee - cups per person:
Hire items:
Additional information:
How did you hear about us: (********, ******** has used your services before )  

Please let us have invoice before the event for processing purposes.

Email reply:

Hello Deborah

Thank you for your order, i've booked this one in for you i've attached a copy of the invoice to this email
if you can give me a ring with card details and ill take payment over the phone for you.

Kind regards
Philip Hewitson
0191 3863682













Customer email:
Feedback from the meeting:
The food was lovely! Thank you very much for doing it at such short notice.
PS - do you travel as far as Barnard Castle?
Kind regards
Deborah

Reply email:

Hi Deborah
I'm very pleased everyone enjoyed the food
Yes we can deliver to Barnard castle that's no problem we cover the entire north east of England :-)
If you have time it would really mean a lot to us if you could give us a nice review on our google place page
here is the link:
http://maps.google.co.uk/maps/place?hl=en&gs_sm=e&gs_upl=
756l2622l0l2733l14l10l0l4l4l0l135l928l7.3l14l0&bav=on.2,or.r_
gc.r_pw.r_cp.,cf.osb&biw=1280&bih=685&um=1&ie=UTF-8&q=durham+
caterer&fb=1&gl=uk&hq=caterer&hnear=0x487c2aa
525d8b1c1:0x678a46d5f522452b,Durham,+County+Durham&cid=80494
07254301750585&ei=ZvUrT7_SF8iN8gOC19yBDw&sa=X&oi=local_result&ct
=placepage-link&resnum=1&ved=0CEcQ4gkwAA

Kind regards
Philip Hewitson
0191 3863682

Customer email:

All commented on how good it looked (we are used to reps bringing sandwiches!). GPs are a very hard crowd to please sometimes so well done.
I will certainly complete the review for you, with pleasure.
My meeting in Barnard Castle is on Monday 5th December at Barnard Castle ********
Catering is only for 15 - same food as our meeting if that's ok?
If you let me have the invoice asap I will try and get this through the **** for payment, unfortunately their Finance Department is a very weildy process so apologies for any delay, although I can assure you it will be paid.
They have been chased today re previous invoice.
Many thanks and kind regards
Deborah